Automotive
Service
Automotive service companies like yours receive immediate feedback that helps improve customer service, wait times and appointment setting. Your company can be evaluated at multiple points of service, determining your associates’ level of service and franchise / brand compliance.
Sales
Today’s automotive customers are savvy, demanding and – with readily available consumer resources – more knowledgeable than ever before. Automotive programs provide industry leaders around the world with customized research and information that helps automotive sales teams execute dynamic, customer service-oriented sales models, as well as develop strategies for increasing long-term customer relationships.
Consumer Electronics
Sales of consumer electronics are continuing to grow exponentially around the world. As technology continues to improve and consumers become more and more knowledgeable, the competitive landscape for retailers of consumer electronics is getting tougher. Assessing customer feedback and brand perception can be the critical difference your company needs to distinguish itself in a saturated marketplace. We can design a customized program with your organization to parse the essential data you need to maintain your edge and drive your business.
Banks – Savings and Loan – Credit Unions
Our financial clients demand innovative strategies to position them as recognized leaders in an ever-evolving financial marketplace. We offers clients customized research programs to add value to and design strategy options for financial institutions both large and small – from local credit unions to international lenders. Our proven methods allow our clients to gain a necessary edge over competitors.
Gaming and Leisure
Our is uniquely positioned to help your business improve and protect its reputation in the Gaming and Leisure industry. With Our tailored programs, your business can increase guest loyalty, improve employee commitment and add value to your existing recreational services. Our professional Trainers and Mystery Guests will visit and assess all areas of your organization, including the Food & Beverage department, Game Dealers, Slot Staff, Pit Management, Cage & Cashier staff, Player Club Services & Development and even Concierge Services. The detailed reports that result will help your Gaming and Leisure business meet and exceed training and operational goals.
Grocery/FMCG
Grocery – Pharmacy – FMCG (Fast Moving Consumer Goods)
Grocery – Pharmacy – FMCG (Fast Moving Consumer Goods)
WE HELP OUR CLIENTS TO DESIGN SUCH A PROGRAM THAT HELPS CREATE STRONG BRAND IDENTITY, leverage new product categories and grow the customer base. As demographic and consumer lifestyles change rapidly in the new economy, many Grocery and FMCG businesses find themselves having to assess and adjust quickly to keep up. Such dynamic shifts affect not only how consumers shop, but also where they choose to shop. Creating strong brand identity, leveraging new product categories and growing the customer base are core concerns that no consumer product company can afford to ignore.
Health and Wellness
Fitness and Spa Services
Our Health and Wellness program has helped more than 1,000 health clubs and spas around the country to get ahead. We have the knowledge and experience to help your organization assess and perfect its services and offerings.
Hospitals and Healthcare
Ensuring a high standard of care is essential for any hospital or healthcare facility. We helps you assess and improve your quality standards through our discreet, non-invasive Healthcare check-up programs. We can work with hospitals, clinics and labs to improve standards and maintain responsible patient care. Our tailored programs can help your organization retain current patients, impress new ones and even protect your facility against potential liability issues.
Hospitality
Hotel – Restaurant – Bar – Resort – Cruise – Spa
Hotel – Restaurant – Bar – Resort – Cruise – Spa
We can provided customized research programs to management professionals at businesses like yours across the country, including hotels, resorts, restaurants, bars and spas. The end results of our Hospitality programs are streamlined operations, increased restaurant and bar integrity and high-quality customer service. Our programs are thorough. We assesses every area of your property, from van service to telephone support and from housekeeping to the pool area. We work with your organization and include as much or as little as you need.We invest significant time and resources in training our Hospitality evaluators and adhere to strict ethical standards.
